Last updated: 24 July 2026
In short: if you have used less than 10% of your plan's bandwidth, you can request a full refund within 7 days of purchase. Bandwidth you have already consumed is not refundable, because we have already paid our upstream suppliers for it.
You may request a full refund of a plan purchase within 7 days of the charge, provided you have consumed less than 10% of the plan's included bandwidth. We will refund the full amount to the original payment method.
Bandwidth that has already been delivered is not refundable. Proxy bandwidth is purchased by us from upstream networks at the moment you use it; once consumed, that cost has been incurred and cannot be recovered. If you have used more than 10% of your plan, we cannot offer a refund of that billing period, but you can cancel to prevent future charges.
If the service does not work as described — for example, a sustained outage, or a documented feature that does not function — contact us and we will make it right. Depending on the circumstances that may mean a service credit, an extension of your billing period, or a refund. We assess these case by case and in good faith.
Note that individual IP addresses being blocked or rate-limited by a target website is normal behaviour for proxy services and is not by itself a service fault. If you are seeing unusually poor success rates, contact support — we will investigate and often can help.
You can cancel a subscription at any time from your dashboard. Cancellation stops future charges; your plan remains active until the end of the billing period you have already paid for. Cancelling is not the same as requesting a refund — if you want a refund as well, contact us within the window above.
Email support@dankproxies.com from the address on your account, with the approximate purchase date and the reason for the request. We aim to respond within one business day, and approved refunds are issued to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post the credit.
If you believe a charge is incorrect, please contact us first — we can almost always resolve it faster than a dispute can. Accounts with an open chargeback may be suspended until the dispute is resolved.